Monday, December 28, 2009

Airline Security

The system is fine - PEOPLE FAILED!!! Stop making excuses by saying we need better machines. People need to GIVE A DAMN!! Let's start doing our jobs well. TSA workers are often on power trips stopping Grandma for a lighter or four ounces of perfume. This is making me completely crazy. His father warned the right people and THEY DID THE WRONG THING or DID NOTHING!! Be serious. Pouring more money into a training program for people who don't want to do ANY job well is pointless.

Airline Security

I am sure we all wanted to believe we were somewhat safer on flights since 911 and the new security measures were implemented. How many times were you patted down, asked to step aside and be further screened, lost a small bottle of mouthwash? You were led to believe this made us safer. Now the TSA cannot deny they have not been doing their job properly. Yes they caught the grandmas, hurried parents and busy travelers but they failed to stop a wannabe terrorist from attempting to blow up a plane. Even after being warned by the parent of the suspect and having him on a "watch list." I want to know who didn't do their job. Not because I want to assign blame. We need to know where the breakdown occurred so it can be corrected.

I believe the blame can be placed on a few people who just didn't do their job the way they knew it should be done. Anyone who was aware of the warning sent by the father or was instructed to put him on the watch list SHOULD have followed up. We need to raise everyone's awareness to the level which people realize they can make a difference in the outcome. By not thinking they made any difference or what they do made no difference, regular employees just past the info on to the next person and assumed they would DO THE RIGHT THING!!! We all should be doing the right thing.

Wednesday, December 16, 2009

911 Again

Another 911 operator from the same area in Florida didn't do her job properly. After being notified there was an unresponsive man off the side of a road no one was sent to investigate. There is a bit more to this. Apparently the person reporting could not provide an exact street address but gave turn by turn directions to the operator. She said "our system doesn't work that way." Her system does provide for her to notify someone else however. It also provides for her to look up road names that were similar to what the caller was saying. Fifteen hours later the same caller returned to the scene to find the man still there.

One of the comments I received about this event made the excuse "What do you expect from someone paid minimum wage?" I expect them to do the right thing!! I know that is not the norm. We have lowered our expectations and some people are happy to stupe to a lowered bar. This operator was being paid $35,000 per year. I am not convinced making more money would motivate people to do a better job. We seriously need to look at how we handle our personal responsibilities. Every job needs to be done well. If you don't want to put effort into your job, quit!! Someone else will. What really gets me is I am fully aware that when you have one person who puts little or no effort into their job someone else is doing twice as much to make up the difference. This is not limited to employment.

Although 911 operators have made news lately for being irresponsible, they are not alone. More training is not going to get people to do the right thing. You either understand the importance of doing your best and caring about the effect your actions have on others or you don't.